Cultural Competency in Healthcare

Cultural Competency in Healthcare

America’s patient population is one of the most diverse in the world, spanning a wide range of cultures, languages, beliefs, and lived experiences. That diversity directly affects how patients seek care, communicate symptoms, follow treatment plans, and trust their providers — and where those cultural signals are missed, outcomes suffer.

Cultural competency is the skill set that bridges that gap. When healthcare workers understand how culture shapes a patient’s expectations, fears, and decisions, care becomes more accurate, more efficient, and more humane. The result is fewer misdiagnoses, fewer preventable errors, stronger patient relationships, and measurably better outcomes across diverse populations — alongside compliance with federal CLAS standards and a stronger position against discrimination-related risk.

This 20-minute course introduces the core building blocks of cultural competency in healthcare: the National CLAS Standards, working effectively with interpreters, the cultural competence continuum, and the principles of patient-centered care. Learners walk away with a practical framework for recognizing their own assumptions, communicating across cultural differences, and beginning a sustainable individual and organizational journey toward culturally competent care.

It’s just one of the many beneficial HR & EEO Compliance Training Solutions we offer.

Course Objectives

At the end of this course, you will be able to:

• Define cultural competency.
• Examine and understand where you and your organization fall on the cultural competency continuum.
• Review the effects of bias, assumptions, and stereotypes on health and human service delivery.
• Demonstrate the need for cultural competency in healthcare and human service settings.
• Describe the impact of culture on accessing and delivering health and human services.
• Review strategies for enhancing cultural competence.

Course Lessons

1. Introduction and Objectives
2. Culture and Cultural Competence
3. CLAS Standards and Definitions
4. Working with Interpreters
5. Cultural Competence Continuum
6. Patient Centered Care

Volume Discounts & Course Delivery

Ready to give your staff the knowledge and skills to promote a safe work environment and to protect themselves and your organization against workplace hazards and injuries?  Large organizations receive volume discounts on this course or can select a course bundle for even greater savings!   Contact us today to create your own custom course bundle!   You can deliver our courses on your current LMS or Evolve’s hosted LMS for fast implementation.