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$35.00
— COURSE DESCRIPTION
Customer Service Basics
Providing superior customer service is not only a desire—it is a must in today’s competitive business market. Customer expectations continue to rise, and organizations that fail to deliver exceptional service risk losing customers to competitors. Whether your team interacts with customers face-to-face, over the phone, in the field, or serves internal colleagues, the quality of these interactions directly impacts customer satisfaction, loyalty, revenue, and your organization’s reputation.
This comprehensive e-learning toolkit provides both staff and managers with the essential skills to drive superior customer service for your organization. Through seven focused courses, learners develop critical competencies including building rapport, active listening, maintaining customer focus, handling phone interactions professionally, serving internal customers, delivering field service excellence, and managing conflict effectively. Each course has been approved for 1 hour of PDU credit from PMI (Project Management Institute), making this toolkit valuable for both customer service excellence and professional development.
Interested in saving? Add Customer Service Basics to a bundle. Learn more below.
— COURSE DETAILS
The Customer Service Basics Toolkit brings together training on the fundamental skills employees need to create positive customer experiences. The curriculum addresses building customer rapport, listening effectively, developing a stronger customer focus, providing service over the phone, serving internal customers, working with customers in the field, and managing customer conflict and confrontation.
The following courses make up the Customer Service Basics e-learning Toolkit:
- Building Customer Rapport
- Listening to Your Customers
- Developing Your Customer Focus
- Customer Service Over the Phone
- Internal Customer Service
- Serving Customers in the Field
- Customer Service Confrontation and Conflict
Training emphasizes the behaviors and communication skills that influence customer satisfaction, loyalty, and long-term relationships. Learners explore how to listen more effectively, build rapport, understand customer needs, represent the organization professionally, strengthen internal service relationships, and respond constructively when customers are frustrated or upset.
This toolkit is designed for employees whose work influences the customer experience, whether they interact with customers face-to-face, by phone, online, or indirectly through internal support. It can also provide organizations with a consistent customer-service foundation across departments and job functions.
Best suited for:
- Customer service representatives
- Front-desk and reception staff
- Call center employees
- Patient service representatives
- Retail and hospitality employees
- Field service personnel
- Administrative staff
- Sales support teams
- Account service employees
- Employees serving internal customers
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Crystal-clear learning objectives set expectations up front and guide learners through the course—so they stay focused, understand what matters most, and finish with confidence.
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Engaging Videos and Professional Narration bring content to life with dynamic visuals and natural-sounding audio—making training more interactive, modern, and easier to absorb.
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Guided, step-by-step navigation keeps learners on track and ensures every required section is completed—supporting consistency and better compliance outcomes.
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Smart bookmarking automatically saves progress so learners can pick up exactly where they left off—no rewatching or hunting for their last page.
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Built-in practice that sticks with non-graded knowledge checks, scenarios, and exercises that reinforce key concepts and strengthen retention without pressure.
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Randomized final assessments pulled from a question bank to keep testing fair, consistent, and resistant to answer-sharing—while still measuring the right learning outcomes.
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Flexible LMS Integration Options SCORM-compliant courses work seamlessly with your existing LMS. Alternatively, use our enterprise-level Workplace LMS designed specifically for healthcare compliance training.
— CERTIFICATE & COMPLIANCE
Proven Professional Development
Upon successful completion of each course, learners receive an official certificate documenting their customer service training. The complete toolkit provides 7 hours of professional development credit approved by PMI (Project Management Institute) for PDU requirements.
Each course includes assessments that verify understanding of customer service principles, techniques, and best practices. Certificates are generated immediately and can be downloaded or printed for professional development records.
Professional Development Recognition:
- 7 PDU credits approved by Project Management Institute (PMI)
- 1 PDU credit per individual course
- Applicable to customer service training requirements
- Supports professional development goals
- Enhances customer service competencies
— CUSTOM & PREMADE BUNDLES
Save More When You Bundle
Buying courses together is almost always smarter than buying one at a time. We offer two ways to do it.
Pre-Made Bundles
Our most popular course combinations, packaged at a discount off individual pricing — ready to purchase instantly.
- Healthcare Compliance Ultimate – 23 Course Bundle
- Healthcare Compliance Complete – 14 Course Bundle
- Healthcare Compliance Essentials – 7 Course Bundle
- Healthcare Compliance Complete: Texas – 14 Course Bundle
- Healthcare Compliance Essentials: Texas -7 Course Bundle
- OSHA Essentials – 5 Course Bundle
- Hand Hygiene & Infection Control – 3 Course Bundle
- HIPAA BA & Medicare: Fraud & Abuse – 2 Course Bundle
- HIPAA CE & Medicare: Fraud & Abuse – 2 Course Bundle
Build Your Own Bundle
Need a specific mix of courses? The Evolve Bundle Builder lets you hand-pick from our full catalog and see your price update in real time. No sales call, no waiting for a quote.
