FAQs

FAQs2025-12-30T17:51:11-05:00

Whether you’re looking for the right course, need help with your LMS, or want to know more about pricing and implementation, you’ll find clear answers here. Can’t find what you need? Our team is ready to help—just reach out.

Are there any setup fees or hidden costs?2025-12-30T17:37:02-05:00

We believe in transparent pricing – here’s exactly what you’ll pay:

Setup Fee: There is a marginal setup fee at the time of your initial purchase. This one-time fee covers account creation, system configuration, and getting your organization ready to train.

No Hidden Costs: Beyond the setup fee and course pricing, there are no surprise charges. No monthly platform fees, no per-user fees, no support charges.

The only additional costs: Customization services (if requested) such as:

  • Custom course development
  • White-label branding
  • Advanced integrations
  • Custom reporting features

These optional services are always discussed openly and approved by you before any work begins. You’ll receive a clear quote and contract – no surprises.

What’s included at no extra cost: âś“ Platform access for all users âś“ Customer support (phone, email, chat) âś“ Standard reporting and tracking âś“ Mobile access âś“ Course updates when regulations change âś“ Certificate generation âś“ User management tools âś“ Implementation assistance

Our pricing promise:

  • One marginal setup fee (disclosed upfront)
  • Transparent course pricing (see marketplace)
  • No hidden ongoing fees
  • Customization costs discussed before commitment
  • Clear contracts with no surprises

Questions about costs? Contact us and we’ll provide a complete breakdown of all costs before you make any commitment.

Do I really need to take compliance training?2026-01-02T11:47:20-05:00

Yes—compliance training is not optional for most employees. Whether you need specific compliance training depends on three factors: federal regulations that apply to your role, state laws where you work, and your employer’s industry.

Federally Mandated Compliance Training:

Many compliance training requirements come from federal agencies and apply to all U.S. employers:

  • OSHA Safety Training: Required for all employees exposed to workplace hazards. The Occupational Safety and Health Administration mandates specific training for topics like hazard communication, bloodborne pathogens, personal protective equipment, and emergency procedures. Frequency: Annual or when job duties change.
  • HIPAA Training for Healthcare Workers: Required for all employees at hospitals, medical practices, health insurance companies, and business associates who handle protected health information (PHI). Frequency: At hire and annually thereafter.
  • Anti-Harassment Training: While not federally mandated nationwide, the EEOC strongly recommends harassment prevention training as a best practice for all employers. Frequency: Every 1-2 years.

State-Mandated Compliance Training:

Many states have additional requirements beyond federal law:

  • California: Requires harassment prevention training for all employers with 5+ employees
  • New York: Requires annual harassment training for all employees
  • Connecticut, Delaware, Illinois, Maine: Each have specific harassment training mandates
  • State-specific OSHA plans: Some states have additional safety training requirements

Industry-Specific Compliance Training:

Certain industries face additional regulatory requirements:

  • Healthcare: HIPAA, OSHA bloodborne pathogens, infection control, patient rights
  • Construction: OSHA construction standards, fall protection, scaffolding safety
  • Manufacturing: Machine guarding, lockout/tagout, hazardous materials
  • Financial Services: Anti-money laundering, data security, privacy regulations
  • Education: FERPA training for student record privacy

Legal Consequences of Skipping Required Training:

Failing to complete mandatory compliance training creates serious risks:

  • Your employer faces OSHA penalties up to $156,259 per willful violation
  • HIPAA violations can cost your organization $100 to $50,000+ per incident
  • You personally may face disciplinary action or termination
  • In serious cases, you could be held personally liable for violations
  • Your employer’s defense against lawsuits may be compromised without proof of training

Why Even “Optional” Training Matters:

Some compliance training isn’t legally required but is critical for workplace safety and your career protection. Evolve recommends completing all assigned training because:

  • It protects you from unknowingly violating policies
  • It documents your good-faith effort to follow rules
  • It gives you knowledge to recognize and report problems
  • It demonstrates professionalism and accountability

Evolve’s compliance training platform clearly labels which courses are legally required vs. recommended for your role, state, and industry. Our compliance specialists can also help your organization conduct a training needs assessment to identify exactly which compliance training programs your workforce needs.

Which compliance trainings are legally required for my industry and state?2026-01-02T11:05:27-05:00

Requirements vary significantly by industry, location, and workforce size. Here are the most common mandates:

  • Harassment prevention: Required in CA, CT, DE, IL, ME, NY, and others—typically every 1-2 years
  • OSHA safety: Required for all employers, with specific trainings for construction, healthcare, manufacturing, and general industry
  • HIPAA: Required for all healthcare organizations and their business associates who handle protected health information
  • Bloodborne pathogens: Required for employees with occupational exposure to blood or bodily fluids
  • FERPA: Required for educational institutions handling student records

Evolve’s compliance specialists can help you identify exactly which trainings your organization needs based on your industry, headcount, and operating locations. We stay current on changing regulations so you don’t have to.

What are the penalties for non-compliance?2026-01-02T11:06:30-05:00

The consequences of non-compliance can be severe and include:

Financial penalties:

  • OSHA violations: $15,625 per violation (up to $156,259 for willful violations)
  • HIPAA violations: $100 to $50,000+ per violation, with annual maximums of $1.5 million
  • State harassment law violations: Varies, but can reach hundreds of thousands in settlements

Operational impacts:

  • Legal fees and settlement costs
  • Increased insurance premiums
  • Work stoppages during investigations
  • Damage to reputation and employer brand
  • Difficulty recruiting and retaining talent

Personal liability:

  • Individual managers can face criminal charges
  • Board members may face shareholder lawsuits
  • Professional license revocation in regulated industries

Investing in quality compliance training is significantly less expensive than dealing with violations.

How often do I need to complete compliance training?2026-01-02T11:07:53-05:00

It depends on the type of training and your location. OSHA safety training is typically required annually or when job responsibilities change. Harassment prevention training is required every two years in most states (annually in California and some others). HIPAA training for healthcare workers should be completed annually. Evolve courses clearly indicate the recommended frequency, and your employer will notify you when refresher training is due.

What devices can I use to access the training courses?2025-12-30T17:18:38-05:00

Our training platform works on virtually any device with an internet connection and a modern web browser. Your employees can train wherever and however is most convenient for them.

âś“ Desktop & Laptop Computers

  • Windows PC (Windows 10 or newer)
  • Mac (macOS 10.13 or newer)
  • Chromebook
  • Linux systems

âś“ Tablets

  • iPad (iOS 12 or newer)
  • Android tablets (Android 8.0 or newer)
  • Microsoft Surface and other Windows tablets
  • Amazon Fire tablets

âś“ Smartphones

  • iPhone (iOS 12 or newer)
  • Android phones (Android 8.0 or newer)

âś“ Supported Browsers

  • Google Chrome (recommended)
  • Safari
  • Microsoft Edge
  • Firefox
  • Opera

What you need:

  • Internet connection (WiFi or cellular data)
  • Modern web browser (updated within the last 2 years)
  • That’s it! No downloads, apps, or special software required

Screen size recommendation: While our platform works on any screen size, we recommend a minimum screen size of 7 inches (tablet-sized) for the best learning experience. Courses are readable on smartphones, but larger screens provide a more comfortable viewing experience.

What about older devices? As long as your device can run a current web browser, it should work fine. We recommend updating to the latest browser version for the best experience and security.

Switch devices mid-course? No problem! Start a course on your desktop at work, continue on your tablet at home, and finish on your phone during your commute. Progress is saved automatically and syncs across all devices.

Is the platform mobile-friendly?2025-12-30T17:17:07-05:00

Is the platform mobile-friendly?

Absolutely! Our platform is fully optimized for mobile devices.

We designed our training platform with mobile users in mind from day one. Whether your employees are using smartphones or tablets, they get a complete, seamless training experience.

What “mobile-friendly” means for our platform:

âś“ Responsive Design The interface automatically adapts to any screen size – from small smartphones to large tablets. Content is readable, buttons are tappable, and navigation is intuitive on every device.

âś“ Touch-Optimized Every element is designed for touch interaction. No tiny buttons or links that are impossible to tap on a phone screen.

âś“ Fast Loading Optimized for mobile networks so courses load quickly even on cellular data, not just WiFi.

âś“ Works in Mobile Browsers No app download needed – works perfectly in Safari, Chrome, or any mobile browser.

âś“ Portrait or Landscape Automatically adjusts whether you hold your phone vertically or horizontally.

âś“ Full Functionality Everything employees can do on a desktop, they can do on mobile:

  • Take courses and watch videos
  • Complete quizzes and assessments
  • Earn and download certificates
  • Track their progress
  • Access their training history

Administrator mobile access too: Managers and administrators can also use mobile devices to:

  • Enroll employees
  • Assign courses
  • Check completion status
  • View reports
  • Manage accounts

Why this matters:

Many employees prefer training on mobile devices because they can:

  • Train during commutes or breaks
  • Complete courses from home on their couch
  • Fit training into their schedule more easily
  • Use devices they’re already comfortable with

The result? Higher completion rates and less resistance to training.

No compromise on quality: Mobile-friendly doesn’t mean “limited version.” Your employees get the full training experience with the same engaging content, just optimized for smaller screens.

What happens if I lose my internet connection during a course?2025-12-30T17:16:38-05:00

Don’t worry – your progress is automatically saved, and you won’t lose your work.

Here’s exactly what happens:

1. Automatic Progress Saving Our platform saves your progress continuously as you move through a course. If your internet connection drops:

  • Everything you completed before the disconnection is saved
  • You won’t have to start the course over
  • Your quiz answers are preserved
  • Video progress is recorded

2. When You Reconnect Simply log back in and click “Resume Course.” You’ll pick up right where you left off – on the same page, section, or video you were viewing.

3. No Lost Time You don’t lose credit for the time you spent training. If you completed 15 minutes of a 30-minute course before losing connection, those 15 minutes are saved.

How often does it save? Progress is saved automatically:

  • After completing each page or section
  • After answering each quiz question
  • Every few minutes during video playback
  • Whenever you navigate to a new screen

What if I’m in the middle of a quiz?

  • Already-answered questions are saved
  • You’ll resume with the next unanswered question
  • No need to re-answer what you already completed

What if I’m watching a video?

  • Video progress is saved at regular intervals
  • You’ll resume from the last saved checkpoint (typically within 30-60 seconds of where you were)
  • You won’t have to rewatch the entire video

Best practices to avoid issues: âś“ Use a stable WiFi connection when possible âś“ If on cellular data, ensure good signal strength âś“ Don’t close your browser tab during a quiz âś“ Wait for the “Progress Saved” indicator before closing

Connection drops frequently? If you have an unstable internet connection:

  • Complete courses in shorter sessions
  • Take breaks between sections to ensure progress is saved
  • Use WiFi instead of cellular data when available
  • Download any course materials ahead of time if available

The bottom line: Losing your connection is an inconvenience, not a disaster. Your work is saved, and you can continue right where you stopped.

What learning management system (LMS) do you use?2025-12-30T17:12:44-05:00

What learning management system (LMS) do you use?

Evolve e-Learning is powered by Moodle, the world’s most widely-used open-source learning management system.

We’ve partnered with Moodle to provide a robust, reliable platform that’s been proven by millions of users worldwide – then customized it specifically for compliance training to make it simple and effective for your organization.

Why Moodle?

Proven & Trusted

  • Used by over 300 million learners worldwide
  • Powers training for Fortune 500 companies, universities, and government agencies
  • 20+ years of continuous development and improvement
  • Rock-solid stability and security

Open-Source Advantage

  • Continuously improved by a global community of developers
  • No vendor lock-in or proprietary limitations
  • Regular security updates and enhancements
  • Proven, audited codebase

Enterprise-Grade Reliability

  • 99.9% uptime guarantee
  • Scalable from 5 to 50,000+ users
  • Bank-level security standards
  • GDPR and data privacy compliant

How we’ve optimized Moodle for compliance training:

While Moodle is incredibly powerful, it can be complex for organizations that simply need straightforward compliance training. That’s where Evolve comes in:

âś“ Simplified Interface We’ve streamlined Moodle’s interface to focus on what compliance training requires – no unnecessary complexity or confusing options.

âś“ Compliance-Focused Features

  • Easy employee enrollment and course assignment
  • Automatic certification and expiration tracking
  • One-click audit reports
  • Deadline reminders and notifications
  • Instant certificate generation

âś“ Pre-Loaded Course Library Our OSHA, HIPAA, harassment prevention, and other compliance courses come ready to use – no course building required.

âś“ Mobile Optimization We’ve enhanced Moodle’s mobile experience to ensure seamless training on smartphones and tablets.

âś“ Expert Support Our team knows Moodle inside and out. When you need help, you get experts who understand both the platform and compliance training.

The best of both worlds:

  • Enterprise-grade platform (Moodle’s proven technology)
  • Simple user experience (Evolve’s compliance-focused optimization)
  • Expert support (Our team’s guidance and assistance)
  • Professional content (Our pre-built compliance courses)

You get Moodle’s power without Moodle’s complexity.

What this means for you:

âś“ Reliable technology you can trust for critical compliance training âś“ Scalable platform that grows with your organization âś“ Secure system meeting the highest data protection standards âś“ Proven track record used by millions worldwide âś“ Regular improvements from continuous Moodle development âś“ No vendor lock-in – your data is portable if you ever need it

Technical users will appreciate: Moodle’s extensive API, integration capabilities, and customization options.

Non-technical users will appreciate: Our simplified interface that makes Moodle easy to use without training.

Can I integrate Evolve courses with our existing LMS?2025-12-30T17:46:18-05:00

Yes! Our courses are available in SCORM format, which works with virtually any modern learning management system.

SCORM (Sharable Content Object Reference Model) is the universal standard for e-learning content. If your LMS supports SCORM – and nearly all of them do – you can seamlessly integrate our courses into your existing platform.

How it works:

1. Choose Your Courses Select the compliance training courses you need (OSHA, HIPAA, harassment prevention, etc.)

2. Receive SCORM Packages We provide your courses as SCORM files (ZIP packages) that are ready to upload

3. Upload to Your LMS Import the SCORM packages into your existing LMS just like any other course content

4. Deploy to Your Team Assign courses to employees through your LMS as you normally would

What’s included in SCORM packages: âś“ Complete course content (videos, interactive elements, quizzes) âś“ Progress tracking functionality âś“ Quiz scoring and completion data âś“ Certificate generation capability âś“ All course materials and resources

Compatible with popular LMS platforms:

  • Moodle
  • Canvas
  • Blackboard
  • Brightspace/D2L
  • Cornerstone OnDemand
  • SAP SuccessFactors
  • Adobe Captivate Prime
  • TalentLMS
  • Docebo
  • Absorb LMS
  • And virtually any SCORM-compliant LMS

SCORM versions available:

  • SCORM 1.2 (maximum compatibility)
  • SCORM 2004 (advanced features)
  • xAPI/Tin Can (next-generation tracking)

What your LMS will track:

  • Course completion status
  • Quiz scores and pass/fail results
  • Time spent in training
  • Individual module/section progress
  • Number of attempts
  • Completion dates

Benefits of integrating with your existing LMS:

Centralized Training Management Keep all employee training in one place – your existing system

Familiar Interface Employees use the same LMS they already know

Unified Reporting Compliance training appears alongside other training in your reports

Single Sign-On No separate login required – employees access through your LMS

Existing Workflows Use your established enrollment, notification, and reporting processes

IT Integration Leverage your existing HRIS, SSO, and system integrations

Two delivery options:

Option 1: SCORM Integration (Keep Your LMS)

  • Purchase courses as SCORM packages
  • Upload to your existing LMS
  • Manage everything through your platform
  • One-time or subscription pricing available

Option 2: Use Evolve’s Platform

  • Access our Moodle-powered LMS
  • No SCORM packaging needed
  • We handle all technical aspects
  • Full platform included with subscription

Which option is right for you?

Choose SCORM Integration if: âś“ You have an existing LMS you want to keep using âś“ You need courses to appear alongside other internal training âś“ You have IT resources to manage SCORM uploads âś“ You want centralized reporting across all training

Choose Evolve’s Platform if: âś“ You don’t have an existing LMS or want to replace it âś“ You want the simplest possible solution âś“ You prefer we handle all technical aspects âś“ You want pre-configured compliance-specific features

Implementation support:

Technical Assistance

  • SCORM package delivery and documentation
  • LMS upload instructions and best practices
  • Troubleshooting support for integration issues
  • Testing and validation assistance

Training & Resources

  • Admin training on managing SCORM content
  • User guides and documentation
  • Video tutorials for common LMS platforms
  • Ongoing technical support

Common questions answered:

Will certificates work in our LMS? Yes – certificates can be generated within your LMS or through our system, depending on your preference.

Can we customize the courses? SCORM packages are typically standardized, but we can discuss custom content development for larger deployments.

How are updates handled? When courses are updated (regulatory changes, etc.), you receive new SCORM packages to replace the old versions.

What if our LMS doesn’t support SCORM? This is very rare, but contact us to discuss alternative integration methods or consider using our platform.

Pricing for SCORM packages: Contact us for pricing – we offer flexible options including one-time purchases, annual licenses, and subscription models depending on your needs.

Do I need to download any software to take courses?2025-12-30T17:44:19-05:00

No! Everything runs directly in your web browser – no downloads, no installations, no software required.

All you need is: âś“ An internet connection (WiFi or cellular data) âś“ A web browser (Chrome, Safari, Firefox, or Edge) âś“ That’s it!

How it works:

For Employees Taking Courses:

  1. Click the login link or go to our website
  2. Enter username and password
  3. Start training immediately
  4. Complete courses right in the browser
  5. Download certificates when finished

No downloads. No waiting. No technical barriers.

Why this matters:

Instant Access Click a link and start training within seconds. No download time, no installation process, no approval needed.

No IT Headaches

  • No software to install on company computers
  • No administrative rights required
  • No compatibility issues to troubleshoot
  • No updates to manage
  • No security concerns about downloaded programs

Works on Any Device Because nothing is installed, you can train on:

  • Work computers (even with restricted permissions)
  • Personal laptops at home
  • Smartphones and tablets
  • Shared computers
  • Library or public computers (just log out when done)

Perfect for BYOD (Bring Your Own Device) Since nothing gets installed, employees can safely train on personal devices without any corporate software on their phones or tablets.

Privacy-Friendly When you log out and close the browser, no trace remains. Perfect for personal devices or shared computers.

No Storage Space Needed Doesn’t take up space on your device’s hard drive or memory. Everything runs from our cloud servers.

Always Up-to-Date Because the platform runs in your browser, you automatically get the latest version every time you log in. No “please update your software” messages.

What about course materials?

Online Access: All course content (videos, documents, interactive elements) is accessed online through the browser.

Optional Downloads: Some courses include downloadable resources (PDFs, checklists, reference guides) that you can save if you want, but this is optional.

Certificates: Certificates are generated online and can be downloaded as PDFs, printed, or emailed. No special software needed to view or save them.

Common concerns addressed:

“What if I close my browser?” Your progress is saved automatically. Log back in and continue where you left off.

“Is it safe without downloading anything?” Yes! Browser-based training is actually more secure than downloaded software because nothing is installed on your device.

“Will my IT department allow this?” Almost always yes, because it’s just a website. If you can browse the internet, you can access our training.

“What about pop-up blockers or firewalls?” Our platform works within normal browser security settings. No special configurations needed in most cases.

“Can I use it on a company computer with restricted access?” Yes! Since nothing is installed, it works even on computers where you can’t install software.

Technical note: Our platform uses HTML5 technology, which is built into all modern web browsers. This means full functionality without any plugins, add-ons, or downloads.

The bottom line: If you can check email or browse websites, you can take our training courses. It really is that simple.

Do you have a mobile app?2025-12-30T17:07:56-05:00

No – but our browser-based platform does everything an app does (and more).

Feature Comparison:

Feature Native Mobile App Our Browser Platform
Works on phones âś“ Yes âś“ Yes
Touch-optimized interface âś“ Yes âś“ Yes
Video playback âś“ Yes âś“ Yes
Progress tracking âś“ Yes âś“ Yes
Take quizzes âś“ Yes âś“ Yes
Download certificates âś“ Yes âś“ Yes
Offline access âś“ Sometimes âś— Requires internet
Requires download âś— Yes (50-200 MB) âś“ No (0 MB)
Requires app updates âś— Yes (frequent) âś“ No (automatic)
Works on all devices âś— iOS or Android only âś“ Any device
Storage space needed âś— Significant âś“ None
Instant access âś— Must install first âś“ Yes
App permissions required âś— Often many âś“ None
Privacy-friendly for BYOD âś— Corporate app on personal phone âś“ Nothing installed
IT restrictions âś— Often blocked âś“ Rarely an issue

What you’re NOT missing:

❌ No app download wait time ❌ No app updates to install ❌ No storage space consumed ❌ No app permissions to grant ❌ No version compatibility issues ❌ No app-specific bugs ❌ No separate apps for iPhone vs. Android

What you ARE getting:

âś… Identical mobile functionality âś… Optimized for touch screens âś… Works on all mobile devices âś… Faster to access âś… More secure âś… More privacy-friendly âś… Universal compatibility

You get the mobile training experience without the mobile app headaches.

How much does online compliance training cost?2025-12-30T17:43:32-05:00

We offer transparent, affordable pricing designed to fit organizations of any size.

For individual courses: Pricing is displayed per learner in our course marketplace. Most courses start at $14.00 per person.

Save with bundles and volume:

  • Course bundles offer significant discounts on related training.
    • For example, the Healthcare Compliance Essentials 7-course bundle starts at $35.00 per learner.
  • Multiple seats provide deep discounts when training multiple employees

What’s included in every purchase:

âś“ Complete course access with interactive content âś“ Professional completion certificates âś“ Mobile-friendly training on any device

âś“ Automatic progress tracking âś“ Customer support âś“ Course updates when regulations change

Training a larger team? For organizations training 10+ employees, we recommend contacting our team for:

  • Custom package pricing with volume discounts
  • Personalized course recommendations
  • Bulk enrollment assistance
  • Dedicated account support
  • Flexible payment options

Contact Us for Volume Pricing

Do you charge per employee or per course?2025-12-30T17:41:39-05:00

We charge per seat, per course – giving you flexibility to pay only for what you need.

How our pricing works:

Per-Seat, Per-Course Model Each course has its own per-seat price. You purchase exactly the number of seats you need for each specific course.

Example:

  • Need HIPAA training for 10 employees: Purchase 10 seats of the HIPAA course
  • Need OSHA training for 5 employees: Purchase 5 seats of the OSHA course
  • Need harassment training for all 15 employees: Purchase 15 seats of harassment training

Different courses, different prices: Course pricing varies based on length and content complexity. A 30-minute course costs less per seat than a comprehensive 2-hour certification course. See specific pricing in our marketplace.

Save significantly with:

Course Bundles Combine related courses into packages for substantial discounts. For example, our HIPAA Compliance Bundle includes multiple courses at a lower total cost than purchasing each course separately.

Volume Pricing Purchase multiple seats of the same course and receive automatic discounts. The more seats you need, the deeper your discount.

Why this model benefits you:

âś“ Pay only for what you need – Not all employees need all courses âś“ Flexible assignments – Choose which employees take which courses âś“ Cost-effective – No paying for unused “per-employee” licenses âś“ Scalable – Add seats for specific courses as you hire or expand training

Real-world example:

Medical office with 12 employees:

  • 12 seats HIPAA training (all staff)
  • 8 seats Bloodborne Pathogens (clinical staff only)
  • 3 seats OSHA Safety (admin staff)
  • 12 seats Harassment Prevention (all staff)

You pay for 35 total course seats, not 12 employees Ă— 4 courses = 48 seats.

Training a larger team? Contact us for custom bundle pricing and maximum volume discounts across multiple courses.

Is there a minimum number of employees required?2025-12-30T17:40:42-05:00

No – there’s no minimum purchase required.

You can purchase training for just one person or for hundreds of employees. We serve organizations of all sizes, from solo practitioners to large enterprises.

Purchase options:

Single Seat or Small Teams: Buy individual course seats through our marketplace – perfect for one person or small teams.

Larger Organizations: Contact our sales team for volume pricing and custom packages when training multiple employees.

Why no minimums:

âś“ Solo practitioners can get professional training âś“ Small businesses aren’t forced to buy more than they need âś“ Growing companies can start small and scale up âś“ Seasonal businesses can train as you hire

Common scenarios:

  • New practice owner needing personal training
  • Small office training one new hire
  • Contractor certifying individual workers
  • Large company training 100+ employees

All are welcome – no minimums, no pressure.

What’s included for every purchase: Whether you buy one seat or one hundred, you get complete course access, certificates, mobile training, tracking, and customer support.

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