What is business skills and employee development training?

Business skills training teaches the everyday workplace skills that compliance training doesn’t cover: serving customers and patients well, leading and coaching a team, holding performance conversations, interviewing and hiring, and writing clear emails and reports. Employee development training applies those skills to growth, so staff can move into bigger roles and new supervisors can lead with confidence.

Why Business Skills Training Matters

Strong business skills drive organizational success. Whether you’re developing new managers, improving customer service, or enhancing sales performance, targeted training helps employees excel in their roles and contribute to company growth.

Evolve’s business skills courses provide practical, job-ready knowledge that employees can apply immediately. Our online format delivers professional development without disrupting workflow—perfect for busy teams and growing organizations.

Who this training is for:

  • Healthcare practices and clinics: front-desk, patient-access and billing staff who shape the patient experience, plus the office and clinical managers who lead them.
  • New and frontline supervisors: people promoted for their technical skill who now have to give feedback, coach and run performance conversations.
  • HR and hiring managers: teams that want structured, consistent interviews and fewer bad hires.
  • Remote and hybrid teams: employees working from home and the managers leading them across locations.
  • Sales, account and customer service teams: anyone responsible for building and keeping client relationships.
  • Individual professionals: anyone building skills for their next role. There’s no minimum purchase, so one seat is fine.

Training across several departments? Talk to us about a group plan →

Business skills courses by topic

Customer Service and Patient Experience:

  • Customer Service Basics online training course

    Customer Service Basics

    Customer Service Basics is a seven-course toolkit for anyone who works with customers, patients or co-workers. The courses are Building Customer Rapport, Listening to Your Customers, Developing Your Customer Focus, Customer Service Over the Phone, Internal Customer Service, Serving Customers in the Field, and Customer Service Confrontation and Conflict. It’s a good fit for front-desk, reception and patient service staff.

  • Customer Service Management online training course

    Customer Service Management

    Customer Service Management is for the managers and supervisors behind those teams. It covers motivating agents, giving feedback, coaching, service quality, using customer feedback, onboarding new staff, and managing remote service teams. PMI-approved for 8 PDU credits. Certificate included.

Leadership, Management, and Performance Development:

  • Two colleagues discussing workplace topics, with text overlay reading Performance Management and Development by Evolve e-Learning Solutions

    Performance Management and Development

    Eight-course online Performance Management and Development toolkit that helps managers turn reviews into ongoing coaching and feedback conversations. SHRM and HRCI approved for 1.25 PDCs/credits per course. For managers and supervisors. Certificate included.

  • Woman leading a video call on a laptop, with text reading Remote Leadership and Evolve e-Learning Solutions logo

    Remote Leadership

    Online Remote Leadership toolkit of 18 microlearning courses in six tracks: virtual leadership, building remote teams, virtual meetings, goal setting and accountability, and coaching distributed employees. For managers of remote and hybrid teams. Certificate included.

Hiring and interviewing:

  • Behavioral Based Interviewing online training course

    Behavioral Based Interviewing

    Online Behavioral Based Interviewing toolkit (about 3 to 3.5 hours) teaching a structured, behavior-based approach to interviewing and hiring decisions. For managers, recruiters and anyone involved in candidate selection. Certificate included.

Communication and business writing:

  • Man writing at a desk next to a laptop. Evolve e-Learning Solutions: Writing to Get Things Done

    Writing to Get Things Done

    12-course online Writing to Get Things Done toolkit, in partnership with BERRY Writing Group, for clearer emails, reports, procedures, memos and meeting minutes. Covers organizing information, reader-first writing and professional tone. Certificate included.

Sales and relationship building:

  • Relationship Selling course graphic showing three business professionals discussing material samples

    Relationship Selling

    Nine-course online Relationship Selling toolkit covering the sales process from preparing and prospecting to assessing needs, communicating value, confirming the sale and customer satisfaction. For sales and business development teams. Certificate included.

Remote work and personal productivity:

  • How to Work Successfully From Home online training course

    How to Work Successfully From Home

    Three self-paced online courses, about 15 minutes each, on working from home: setting up a home workspace, staying productive, and contributing to a virtual team. For remote, hybrid and distributed employees. Certificate included.

Each course provides practical frameworks and actionable strategies that employees can implement immediately in their work.

Stay Informed: Business Skills and Development

Dive into our latest insights on the essential task of developing business skills

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Course Features and Benefits

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Crystal-clear learning objectives set expectations up front and guide learners through the course—so they stay focused, understand what matters most, and finish with confidence.

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Engaging Videos and Professional Narration bring content to life with dynamic visuals and natural-sounding audio—making training more interactive, modern, and easier to absorb.

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Guided, step-by-step navigation keeps learners on track and ensures every required section is completed—supporting consistency and better compliance outcomes.

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Smart bookmarking automatically saves progress so learners can pick up exactly where they left off—no rewatching or hunting for their last page.

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Built-in practice that sticks with non-graded knowledge checks, scenarios, and exercises that reinforce key concepts and strengthen retention without pressure.

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Randomized final assessments pulled from a question bank to keep testing fair, consistent, and resistant to answer-sharing—while still measuring the right learning outcomes.

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Flexible LMS Integration Options SCORM-compliant courses work seamlessly with your existing LMS. Alternatively, use our enterprise-level Workplace LMS designed specifically for healthcare compliance training.

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Unlimited retakes to mastery so learners can reattempt the assessment until they meet the passing score—supporting learning, confidence, and completion without unnecessary roadblocks.

Business Skills Training FAQs

Course access is typically provided for one year from purchase, giving employees ample time to complete training at their own pace.

Yes. Courses are SCORM compatible and integrate with most learning management systems for comprehensive tracking and reporting.

Professional development courses pair perfectly with compliance training to create well-rounded employees who excel at both regulatory requirements and job performance.

All courses are available as SCORM 1.2 or SCORM 2004 packages compatible with any SCORM-compliant LMS. We also offer courses through our Workplace LMS platform if you don’t have an existing system. Technical support is included with all purchases.

Develop Your Team’s Business Skills Today

Invest in your employees’ professional development with practical, affordable online training. Build the capabilities your organization needs to succeed.