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$40.00
— COURSE DESCRIPTION
Customer Service Management
Providing superior customer service is not only a desire—it is a must in today’s competitive business market. While frontline customer service representatives deliver the actual customer experience, customer service leaders and managers play the critical role of shaping strategy, inspiring teams, ensuring quality, and creating the organizational culture that makes exceptional service possible. Without effective customer service leadership, even the most talented representatives will struggle to deliver consistent, high-quality service that drives customer loyalty and business results.
This comprehensive management toolkit provides customer service leaders with the essential skills to drive superior customer service for your organization. Through eight focused courses, managers develop critical leadership competencies including setting strategic direction, motivating teams, providing effective feedback and coaching, ensuring service quality, gathering customer insights, onboarding new hires successfully, and leading remote customer service teams. Each course has been approved for 1 hour of PDU credit from PMI (Project Management Institute), making this toolkit valuable for both customer service leadership excellence and professional development.
Interested in saving? Add Customer Service Management to a bundle. Learn more below.
— COURSE DETAILS
The Customer Service Management Toolkit is designed specifically around the leadership side of delivering excellent customer service. Training addresses setting the direction for customer service, motivating customer-service employees, providing meaningful performance feedback, coaching team members, and monitoring and improving the quality of customer interactions.
The Customer Service for Management Toolkit includes:
- Inspiring and Motivating Customer Service Agents
- Giving Feedback to Your Customer Service Agents
- Customer Service Coaching
- Customer Service Quality
- Customer Feedback and Insight
- Onboarding New Customer Service Agents
- Managing Remote Customer Service Teams
The curriculum focuses on helping leaders create the conditions in which strong customer service can consistently occur. Managers learn how to connect customer service with organizational strategy, establish expectations and accountability, motivate employees, provide effective feedback, coach for stronger performance, and reinforce service quality throughout their teams.
This toolkit is intended for managers and supervisors responsible for employees who interact with customers, patients, clients, members, or other service recipients. It is especially useful for organizations looking to move beyond basic customer-service skills and develop leaders who can build and sustain a service-focused culture.
Best suited for:
- Customer service managers
- Call center supervisors
- Front-office managers
- Patient access managers
- Retail managers
- Hospitality managers
- Operations managers
- Department supervisors
- Team leaders
- Managers responsible for customer-facing employees
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Crystal-clear learning objectives set expectations up front and guide learners through the course—so they stay focused, understand what matters most, and finish with confidence.
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Engaging Videos and Professional Narration bring content to life with dynamic visuals and natural-sounding audio—making training more interactive, modern, and easier to absorb.
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Guided, step-by-step navigation keeps learners on track and ensures every required section is completed—supporting consistency and better compliance outcomes.
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Smart bookmarking automatically saves progress so learners can pick up exactly where they left off—no rewatching or hunting for their last page.
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Built-in practice that sticks with non-graded knowledge checks, scenarios, and exercises that reinforce key concepts and strengthen retention without pressure.
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Randomized final assessments pulled from a question bank to keep testing fair, consistent, and resistant to answer-sharing—while still measuring the right learning outcomes.
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Flexible LMS Integration Options SCORM-compliant courses work seamlessly with your existing LMS. Alternatively, use our enterprise-level Workplace LMS designed specifically for healthcare compliance training.
— CERTIFICATE & COMPLIANCE
Proven Professional Development
Upon successful completion of each course, learners receive an official certificate documenting their customer service leadership training. The complete toolkit provides 8 hours of professional development credit approved by PMI (Project Management Institute) for PDU requirements.
Each course includes assessments that verify understanding of customer service leadership principles, management techniques, and best practices. Certificates are generated immediately and can be downloaded or printed for professional development records.
Professional Development Recognition:
- 8 PDU credits approved by Project Management Institute (PMI)
- 1 PDU credit per individual course
- Applicable to leadership and management training requirements
- Supports professional development goals
- Enhances customer service leadership competencies
— CUSTOM & PREMADE BUNDLES
Save More When You Bundle
Buying courses together is almost always smarter than buying one at a time. We offer two ways to do it.
Pre-Made Bundles
Our most popular course combinations, packaged at a discount off individual pricing — ready to purchase instantly.
- Healthcare Compliance Ultimate – 23 Course Bundle
- Healthcare Compliance Complete – 14 Course Bundle
- Healthcare Compliance Essentials – 7 Course Bundle
- Healthcare Compliance Complete: Texas – 14 Course Bundle
- Healthcare Compliance Essentials: Texas -7 Course Bundle
- OSHA Essentials – 5 Course Bundle
- Hand Hygiene & Infection Control – 3 Course Bundle
- HIPAA BA & Medicare: Fraud & Abuse – 2 Course Bundle
- HIPAA CE & Medicare: Fraud & Abuse – 2 Course Bundle
Build Your Own Bundle
Need a specific mix of courses? The Evolve Bundle Builder lets you hand-pick from our full catalog and see your price update in real time. No sales call, no waiting for a quote.
