Last Updated: [date]

Introduction

Evolve Technologies, Inc. d/b/a Evolve e-Learning (“Evolve,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, evolveelearning.com, purchase from our online marketplace, and use our compliance training courses, learning management systems, and related services (together, the “Services”). This Privacy Policy is part of, and should be read together with, our Terms of Service.

Information We Collect

Personal Information You Provide

On some pages of our website, you can order products, create an account, make requests, contact us, and register to receive materials. The types of personal information collected include:

  • Name, title, and company name
  • Address, email address, and phone number
  • Number of employees at your company and/or location
  • Your industry
  • Payment information (when making online purchases). Card details are entered into and processed by PayPal, our payment processor; we do not store full card numbers on our servers
  • Order details, including courses purchased, seat or license quantities, coupon or redemption codes, and billing history
  • Account credentials (username, password)
  • Communications with our support team and information you submit through contact, quote, or demo request forms
  • Course reviews, ratings, survey responses, testimonials, and other feedback you choose to submit

Information You Provide About Others

When placing an order for licensed training products for others, or when an administrator or group leader enrolls learners, we collect information necessary to set up those accounts, such as learner names, email addresses, and group or location assignments. We use this information to set up and administer your licensed training products, provide related communications, and as otherwise described in this Privacy Policy. We do not share it with outside parties except with service providers that help us deliver the Services, as required by law, or as otherwise described in this Privacy Policy. If you provide information about other people, you are responsible for having the authority to provide it to us.

Our Services are not designed to receive protected health information (PHI), patient records, or other sensitive regulated data. Please do not upload or submit such information unless we have expressly agreed to receive it in a separate written agreement, such as a business associate agreement.

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Pages visited, time spent on our site, and actions taken (such as products viewed, items added to cart, form submissions, and purchases)
  • Referring URLs, search terms, and marketing campaign or traffic-source information
  • Cookies, pixels, tags, and similar tracking technologies (see “Cookies and Tracking Technologies” below)
  • Security and log information, such as login attempts and information used to detect spam, bots, and fraud

Learning Management System Data

  • Course enrollment, progress, and completion status
  • Quiz and assessment results
  • Certificates earned
  • Learning activity timestamps and course interaction data (including SCORM or xAPI tracking data for courses delivered through our own learning management systems)
  • Group, organization, and group leader assignments

How We Use Your Information

We use the information we collect to:

  • Provide and deliver our compliance training courses
  • Process transactions and complete orders you place with us
  • Service your account and manage licensed users
  • Provide customer support and respond to your requests
  • Send administrative information, account and course notifications, renewal reminders, updates, and security alerts
  • Generate completion certificates and compliance records
  • Send marketing communications, as described in “Email Communications and Updates” below
  • Request course reviews, ratings, surveys, and other feedback
  • Measure the performance of our website and advertising and understand how visitors find and use our site
  • Improve our website and course offerings
  • Protect the security of our website and Services, and prevent spam, fraud, and abuse
  • Comply with legal obligations, respond to lawful requests, and enforce our agreements

We may also create and use aggregated, anonymized, or de-identified information that does not identify you or your organization for analytics, benchmarking, reporting, research, product improvement, security, and other business purposes.

Email Communications and Updates

We send transactional and service emails that are necessary to provide the Services, such as order confirmations, receipts, account and password emails, course assignment and completion notices, certificates, renewal and billing notices, and support messages. These emails are part of the Services and may continue even if you unsubscribe from marketing emails.

When you purchase from us, create an account, request a quote or demo, download materials, register or subscribe to receive updates, or otherwise provide your contact information, we may also send you marketing emails, such as newsletters, new course announcements, product updates, promotions, renewal offers, reminders about items left in your shopping cart, and requests for course reviews, surveys, or testimonials, as permitted by applicable law. You can opt out of marketing emails at any time by using the unsubscribe link in any marketing email or by contacting us. We use third-party email service providers to send, manage, and measure these communications, which may include tracking whether emails are opened or links are clicked.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described in this Privacy Policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Information Sharing and Disclosure

We use the information you provide about yourself when placing an order to complete that order, service your account with us, and for the other purposes described in this Privacy Policy. We do not share this information with outside parties except as described below.

We share information with:

  • Your Organization: If your employer or organization purchased access for you, we may share your course enrollment, progress, completion data, assessment results, and certificates with your organization and its designated administrators or group leaders
  • Service Providers: We work with service providers that process information on our behalf to help us operate our website and deliver the Services, including website hosting, content delivery, and security providers; learning management system providers (including Moodle for our ELMS platform and the LearnDash platform used on our website); e-commerce and order management providers; email delivery and email marketing providers; customer relationship management (CRM) and form providers; and analytics providers. These providers may use your information only to provide services to us, as described in this Privacy Policy, or as described in their own privacy notices for tools that collect information directly through our website (see “Cookies and Tracking Technologies”)
  • Payment Processor: Payment information is transmitted securely to PayPal, our payment processor, and handled under PayPal’s privacy and security practices
  • Advertising and Analytics Partners: We use analytics and advertising tools that collect information about your use of our website through cookies, pixels, and similar technologies, as described in “Cookies and Tracking Technologies” below
  • Professional Advisors: Our lawyers, accountants, auditors, and insurers, as reasonably necessary
  • Legal Requirements: We may disclose information when required by law or to protect our rights, property, and safety or those of others
  • Business Transfers: In connection with any merger, sale, financing, or acquisition of all or part of our company

We use automation and other tools that run on our own website to manage enrollments, groups, redemption codes, and notifications. These tools do not send your personal information to outside artificial intelligence (AI) or automation services.

We do NOT:

  • Sell your personal information to third parties for money
  • Share your information with third parties for their own marketing purposes
  • Provide student data to unauthorized parties
  • Use or share personally identifiable information in ways unrelated to the purposes described in this Privacy Policy without providing you an opportunity to opt-out

SCORM-Compatible Course Data

When you use our courses through your organization’s existing Learning Management System via SCORM, your learning data is stored within your organization’s LMS. We do not retain detailed tracking data from SCORM courses deployed on third-party systems. We may receive limited technical and usage information needed to deliver, license, and support those courses, such as license or launch counts.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Security Measures Include:

  • Encryption in Transit: All supplied sensitive/credit information is transmitted using Secure Socket Layer/Transport Layer Security (SSL/TLS) encryption
  • Payment Processor Security: Card information is collected and processed by PayPal and is only accessible by those authorized with special access rights to such systems, who are required to keep the information confidential
  • Limited Payment Data Storage: We do not store full credit card numbers or card security codes on our servers. We do not request Social Security numbers through our website
  • Website security tools, including firewall, malware scanning, login protection, and bot and spam protection
  • Secure data storage practices
  • Regular security assessments
  • Access controls and authentication requirements
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements (including compliance training recordkeeping, tax, and accounting requirements)
  • Resolve disputes and enforce our agreements

Course access is generally provided for the Access Period stated in our Terms of Service or your order (365 days unless otherwise stated). After an Access Period ends, we may delete, archive, or restrict access to course and account data in accordance with our standard practices, unless otherwise required by law or agreed in writing. Customers and learners are responsible for downloading or exporting any certificates, completion records, or reports they need before the Access Period ends. Where we keep course completion records after the Access Period, we may retain them for 3-7 years, depending on applicable regulations.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications, opt out of the use of your information for targeted advertising where applicable law provides that right, or prohibit uses unrelated to service delivery
  • Data Portability: Request transfer of your data in a machine-readable format
  • Appeal: If we decline to take action on your request, you may appeal our decision by contacting us, where applicable law provides that right

To exercise these rights, contact us using the information provided below. We may need to verify your identity before responding, and you may use an authorized agent where permitted by law. We will not discriminate against you for exercising your privacy rights. If your information was provided to us by your employer or organization (for example, as an enrolled learner), we may refer your request to that organization or act on its instructions.

Cookies and Tracking Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep you signed in, maintain your shopping cart, and complete checkout
  • Remember your preferences and settings
  • Protect our website from spam, bots, and fraud
  • Analyze website traffic and usage patterns
  • Understand which marketing campaigns and sources bring visitors to our site
  • Measure the effectiveness of our advertising and show relevant ads on other websites and platforms
  • Provide personalized content
  • Improve website functionality

Tools currently used on our website include:

  • Google services (Google Analytics, Google Tag Manager, Google Ads, and Google Site Kit) for analytics, conversion measurement, and advertising. Learn more at policies.google.com/technologies/partner-sites
  • LinkedIn Insight Tag for advertising measurement and audience building. Learn more at linkedin.com/legal/privacy-policy
  • Mailchimp for email marketing, including tracking of site and cart activity for subscribers and shoppers so we can send relevant emails such as cart reminders
  • Nutshell for our website contact and inquiry forms and customer relationship management
  • WooCommerce and Jetpack (Automattic) for store functions, order source attribution, and site and store statistics
  • Cloudflare for content delivery, security, and bot protection (including Cloudflare Turnstile on forms)

You can control cookies through your browser settings, though disabling cookies may limit website functionality (for example, your shopping cart or account login may not work). You can also opt out of certain tools directly, such as through Google’s Ads Settings (adssettings.google.com), the Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout), and LinkedIn’s ad settings. Some browsers offer a “Do Not Track” signal; because there is no uniform standard for these signals, our website does not currently respond to them. Where required by applicable law, we treat a Global Privacy Control (GPC) signal as a request to opt out of targeted advertising for that browser.

Our website may contain links to third-party sites, including social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States, where our servers and service providers are located.

Business Associate and Data Processing Agreements

If your organization has signed a business associate agreement, data processing agreement, or similar written agreement with us, that agreement will control over this Privacy Policy for the information and subject matter it covers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.

California and Other State Privacy Rights

Residents of California and certain other states may have specific rights under applicable state privacy laws, including the right to know what personal information is collected, the right to access, correct, or delete personal information, and the right to opt out of the sale of personal information, “sharing” of personal information for cross-context behavioral advertising, or targeted advertising. We do not sell personal information for money. Our use of advertising tools such as Google Ads and the LinkedIn Insight Tag may be considered “sharing” or “targeted advertising” under some state laws. To opt out, contact us using the information below, use the browser and platform opt-out tools described above, or enable Global Privacy Control in your browser. In the past 12 months, we have collected the categories of personal information described in “Information We Collect,” from the sources and for the purposes described in this Privacy Policy, and disclosed them to the categories of recipients described in “Information Sharing and Disclosure.”

Contact Us

If you have any questions about our privacy policy, or wish to exercise your privacy rights, please contact us at:

Evolve Technologies, Inc. d/b/a Evolve e-Learning
PO Box 6201
Alexandria, VA 22306

Phone: 866.571.4859
Email: [email protected]