FAQs

Do you have a mobile app?2025-12-19T19:29:13-05:00

No – but our browser-based platform does everything an app does (and more).

Feature Comparison:

Feature Native Mobile App Our Browser Platform
Works on phones ✓ Yes ✓ Yes
Touch-optimized interface ✓ Yes ✓ Yes
Video playback ✓ Yes ✓ Yes
Progress tracking ✓ Yes ✓ Yes
Take quizzes ✓ Yes ✓ Yes
Download certificates ✓ Yes ✓ Yes
Offline access ✓ Sometimes ✗ Requires internet
Requires download ✗ Yes (50-200 MB) ✓ No (0 MB)
Requires app updates ✗ Yes (frequent) ✓ No (automatic)
Works on all devices ✗ iOS or Android only ✓ Any device
Storage space needed ✗ Significant ✓ None
Instant access ✗ Must install first ✓ Yes
App permissions required ✗ Often many ✓ None
Privacy-friendly for BYOD ✗ Corporate app on personal phone ✓ Nothing installed
IT restrictions ✗ Often blocked ✓ Rarely an issue

What you’re NOT missing:

❌ No app download wait time ❌ No app updates to install ❌ No storage space consumed ❌ No app permissions to grant ❌ No version compatibility issues ❌ No app-specific bugs ❌ No separate apps for iPhone vs. Android

What you ARE getting:

✅ Identical mobile functionality ✅ Optimized for touch screens ✅ Works on all mobile devices ✅ Faster to access ✅ More secure ✅ More privacy-friendly ✅ Universal compatibility

You get the mobile training experience without the mobile app headaches.

Do I need to download any software to take courses?2025-12-19T19:19:14-05:00

No! Everything runs directly in your web browser – no downloads, no installations, no software required.

All you need is: ✓ An internet connection (WiFi or cellular data) ✓ A web browser (Chrome, Safari, Firefox, or Edge) ✓ That’s it!

How it works:

For Employees Taking Courses:

  1. Click the login link or go to our website
  2. Enter username and password
  3. Start training immediately
  4. Complete courses right in the browser
  5. Download certificates when finished

No downloads. No waiting. No technical barriers.

Why this matters:

Instant Access Click a link and start training within seconds. No download time, no installation process, no approval needed.

No IT Headaches

  • No software to install on company computers
  • No administrative rights required
  • No compatibility issues to troubleshoot
  • No updates to manage
  • No security concerns about downloaded programs

Works on Any Device Because nothing is installed, you can train on:

  • Work computers (even with restricted permissions)
  • Personal laptops at home
  • Smartphones and tablets
  • Shared computers
  • Library or public computers (just log out when done)

Perfect for BYOD (Bring Your Own Device) Since nothing gets installed, employees can safely train on personal devices without any corporate software on their phones or tablets.

Privacy-Friendly When you log out and close the browser, no trace remains. Perfect for personal devices or shared computers.

No Storage Space Needed Doesn’t take up space on your device’s hard drive or memory. Everything runs from our cloud servers.

Always Up-to-Date Because the platform runs in your browser, you automatically get the latest version every time you log in. No “please update your software” messages.

What about course materials?

Online Access: All course content (videos, documents, interactive elements) is accessed online through the browser.

Optional Downloads: Some courses include downloadable resources (PDFs, checklists, reference guides) that you can save if you want, but this is optional.

Certificates: Certificates are generated online and can be downloaded as PDFs, printed, or emailed. No special software needed to view or save them.

Common concerns addressed:

“What if I close my browser?” Your progress is saved automatically. Log back in and continue where you left off.

“Is it safe without downloading anything?” Yes! Browser-based training is actually more secure than downloaded software because nothing is installed on your device.

“Will my IT department allow this?” Almost always yes, because it’s just a website. If you can browse the internet, you can access our training.

“What about pop-up blockers or firewalls?” Our platform works within normal browser security settings. No special configurations needed in most cases.

“Can I use it on a company computer with restricted access?” Yes! Since nothing is installed, it works even on computers where you can’t install software.

Technical note: Our platform uses HTML5 technology, which is built into all modern web browsers. This means full functionality without any plugins, add-ons, or downloads.

The bottom line: If you can check email or browse websites, you can take our training courses. It really is that simple.

Can I integrate Evolve courses with our existing LMS?2025-12-19T19:16:55-05:00

Yes! Our courses are available in SCORM format, which works with virtually any modern learning management system.

SCORM (Sharable Content Object Reference Model) is the universal standard for e-learning content. If your LMS supports SCORM – and nearly all of them do – you can seamlessly integrate our courses into your existing platform.

How it works:

1. Choose Your Courses Select the compliance training courses you need (OSHA, HIPAA, harassment prevention, etc.)

2. Receive SCORM Packages We provide your courses as SCORM files (ZIP packages) that are ready to upload

3. Upload to Your LMS Import the SCORM packages into your existing LMS just like any other course content

4. Deploy to Your Team Assign courses to employees through your LMS as you normally would

What’s included in SCORM packages: ✓ Complete course content (videos, interactive elements, quizzes) ✓ Progress tracking functionality ✓ Quiz scoring and completion data ✓ Certificate generation capability ✓ All course materials and resources

Compatible with popular LMS platforms:

  • Moodle
  • Canvas
  • Blackboard
  • Brightspace/D2L
  • Cornerstone OnDemand
  • SAP SuccessFactors
  • Adobe Captivate Prime
  • TalentLMS
  • Docebo
  • Absorb LMS
  • And virtually any SCORM-compliant LMS

SCORM versions available:

  • SCORM 1.2 (maximum compatibility)
  • SCORM 2004 (advanced features)
  • xAPI/Tin Can (next-generation tracking)

What your LMS will track:

  • Course completion status
  • Quiz scores and pass/fail results
  • Time spent in training
  • Individual module/section progress
  • Number of attempts
  • Completion dates

Benefits of integrating with your existing LMS:

Centralized Training Management Keep all employee training in one place – your existing system

Familiar Interface Employees use the same LMS they already know

Unified Reporting Compliance training appears alongside other training in your reports

Single Sign-On No separate login required – employees access through your LMS

Existing Workflows Use your established enrollment, notification, and reporting processes

IT Integration Leverage your existing HRIS, SSO, and system integrations

Two delivery options:

Option 1: SCORM Integration (Keep Your LMS)

  • Purchase courses as SCORM packages
  • Upload to your existing LMS
  • Manage everything through your platform
  • One-time or subscription pricing available

Option 2: Use Evolve’s Platform

  • Access our Moodle-powered LMS
  • No SCORM packaging needed
  • We handle all technical aspects
  • Full platform included with subscription

Which option is right for you?

Choose SCORM Integration if: ✓ You have an existing LMS you want to keep using ✓ You need courses to appear alongside other internal training ✓ You have IT resources to manage SCORM uploads ✓ You want centralized reporting across all training

Choose Evolve’s Platform if: ✓ You don’t have an existing LMS or want to replace it ✓ You want the simplest possible solution ✓ You prefer we handle all technical aspects ✓ You want pre-configured compliance-specific features

Implementation support:

Technical Assistance

  • SCORM package delivery and documentation
  • LMS upload instructions and best practices
  • Troubleshooting support for integration issues
  • Testing and validation assistance

Training & Resources

  • Admin training on managing SCORM content
  • User guides and documentation
  • Video tutorials for common LMS platforms
  • Ongoing technical support

Common questions answered:

Will certificates work in our LMS? Yes – certificates can be generated within your LMS or through our system, depending on your preference.

Can we customize the courses? SCORM packages are typically standardized, but we can discuss custom content development for larger deployments.

How are updates handled? When courses are updated (regulatory changes, etc.), you receive new SCORM packages to replace the old versions.

What if our LMS doesn’t support SCORM? This is very rare, but contact us to discuss alternative integration methods or consider using our platform.

Pricing for SCORM packages: Contact us for pricing – we offer flexible options including one-time purchases, annual licenses, and subscription models depending on your needs.

What learning management system (LMS) do you use?2025-12-19T19:15:01-05:00

What learning management system (LMS) do you use?

Evolve e-Learning is powered by Moodle, the world’s most widely-used open-source learning management system.

We’ve partnered with Moodle to provide a robust, reliable platform that’s been proven by millions of users worldwide – then customized it specifically for compliance training to make it simple and effective for your organization.

Why Moodle?

Proven & Trusted

  • Used by over 300 million learners worldwide
  • Powers training for Fortune 500 companies, universities, and government agencies
  • 20+ years of continuous development and improvement
  • Rock-solid stability and security

Open-Source Advantage

  • Continuously improved by a global community of developers
  • No vendor lock-in or proprietary limitations
  • Regular security updates and enhancements
  • Proven, audited codebase

Enterprise-Grade Reliability

  • 99.9% uptime guarantee
  • Scalable from 5 to 50,000+ users
  • Bank-level security standards
  • GDPR and data privacy compliant

How we’ve optimized Moodle for compliance training:

While Moodle is incredibly powerful, it can be complex for organizations that simply need straightforward compliance training. That’s where Evolve comes in:

✓ Simplified Interface We’ve streamlined Moodle’s interface to focus on what compliance training requires – no unnecessary complexity or confusing options.

✓ Compliance-Focused Features

  • Easy employee enrollment and course assignment
  • Automatic certification and expiration tracking
  • One-click audit reports
  • Deadline reminders and notifications
  • Instant certificate generation

✓ Pre-Loaded Course Library Our OSHA, HIPAA, harassment prevention, and other compliance courses come ready to use – no course building required.

✓ Mobile Optimization We’ve enhanced Moodle’s mobile experience to ensure seamless training on smartphones and tablets.

✓ Expert Support Our team knows Moodle inside and out. When you need help, you get experts who understand both the platform and compliance training.

The best of both worlds:

  • Enterprise-grade platform (Moodle’s proven technology)
  • Simple user experience (Evolve’s compliance-focused optimization)
  • Expert support (Our team’s guidance and assistance)
  • Professional content (Our pre-built compliance courses)

You get Moodle’s power without Moodle’s complexity.

What this means for you:

Reliable technology you can trust for critical compliance training ✓ Scalable platform that grows with your organization ✓ Secure system meeting the highest data protection standards ✓ Proven track record used by millions worldwide ✓ Regular improvements from continuous Moodle development ✓ No vendor lock-in – your data is portable if you ever need it

Technical users will appreciate: Moodle’s extensive API, integration capabilities, and customization options.

Non-technical users will appreciate: Our simplified interface that makes Moodle easy to use without training.

What happens if I lose my internet connection during a course?2025-12-19T19:12:11-05:00

Don’t worry – your progress is automatically saved, and you won’t lose your work.

Here’s exactly what happens:

1. Automatic Progress Saving Our platform saves your progress continuously as you move through a course. If your internet connection drops:

  • Everything you completed before the disconnection is saved
  • You won’t have to start the course over
  • Your quiz answers are preserved
  • Video progress is recorded

2. When You Reconnect Simply log back in and click “Resume Course.” You’ll pick up right where you left off – on the same page, section, or video you were viewing.

3. No Lost Time You don’t lose credit for the time you spent training. If you completed 15 minutes of a 30-minute course before losing connection, those 15 minutes are saved.

How often does it save? Progress is saved automatically:

  • After completing each page or section
  • After answering each quiz question
  • Every few minutes during video playback
  • Whenever you navigate to a new screen

What if I’m in the middle of a quiz?

  • Already-answered questions are saved
  • You’ll resume with the next unanswered question
  • No need to re-answer what you already completed

What if I’m watching a video?

  • Video progress is saved at regular intervals
  • You’ll resume from the last saved checkpoint (typically within 30-60 seconds of where you were)
  • You won’t have to rewatch the entire video

Best practices to avoid issues: ✓ Use a stable WiFi connection when possible ✓ If on cellular data, ensure good signal strength ✓ Don’t close your browser tab during a quiz ✓ Wait for the “Progress Saved” indicator before closing

Connection drops frequently? If you have an unstable internet connection:

  • Complete courses in shorter sessions
  • Take breaks between sections to ensure progress is saved
  • Use WiFi instead of cellular data when available
  • Download any course materials ahead of time if available

The bottom line: Losing your connection is an inconvenience, not a disaster. Your work is saved, and you can continue right where you stopped.

Is the platform mobile-friendly?2025-12-19T19:10:19-05:00

Is the platform mobile-friendly?

Absolutely! Our platform is fully optimized for mobile devices.

We designed our training platform with mobile users in mind from day one. Whether your employees are using smartphones or tablets, they get a complete, seamless training experience.

What “mobile-friendly” means for our platform:

Responsive Design The interface automatically adapts to any screen size – from small smartphones to large tablets. Content is readable, buttons are tappable, and navigation is intuitive on every device.

Touch-Optimized Every element is designed for touch interaction. No tiny buttons or links that are impossible to tap on a phone screen.

Fast Loading Optimized for mobile networks so courses load quickly even on cellular data, not just WiFi.

Works in Mobile Browsers No app download needed – works perfectly in Safari, Chrome, or any mobile browser.

Portrait or Landscape Automatically adjusts whether you hold your phone vertically or horizontally.

Full Functionality Everything employees can do on a desktop, they can do on mobile:

  • Take courses and watch videos
  • Complete quizzes and assessments
  • Earn and download certificates
  • Track their progress
  • Access their training history

Administrator mobile access too: Managers and administrators can also use mobile devices to:

  • Enroll employees
  • Assign courses
  • Check completion status
  • View reports
  • Manage accounts

Why this matters:

Many employees prefer training on mobile devices because they can:

  • Train during commutes or breaks
  • Complete courses from home on their couch
  • Fit training into their schedule more easily
  • Use devices they’re already comfortable with

The result? Higher completion rates and less resistance to training.

No compromise on quality: Mobile-friendly doesn’t mean “limited version.” Your employees get the full training experience with the same engaging content, just optimized for smaller screens.

What devices can I use to access the training courses?2025-12-19T19:05:08-05:00

Our training platform works on virtually any device with an internet connection and a modern web browser. Your employees can train wherever and however is most convenient for them.

✓ Desktop & Laptop Computers

  • Windows PC (Windows 10 or newer)
  • Mac (macOS 10.13 or newer)
  • Chromebook
  • Linux systems

✓ Tablets

  • iPad (iOS 12 or newer)
  • Android tablets (Android 8.0 or newer)
  • Microsoft Surface and other Windows tablets
  • Amazon Fire tablets

✓ Smartphones

  • iPhone (iOS 12 or newer)
  • Android phones (Android 8.0 or newer)

✓ Supported Browsers

  • Google Chrome (recommended)
  • Safari
  • Microsoft Edge
  • Firefox
  • Opera

What you need:

  • Internet connection (WiFi or cellular data)
  • Modern web browser (updated within the last 2 years)
  • That’s it! No downloads, apps, or special software required

Screen size recommendation: While our platform works on any screen size, we recommend a minimum screen size of 7 inches (tablet-sized) for the best learning experience. Courses are readable on smartphones, but larger screens provide a more comfortable viewing experience.

What about older devices? As long as your device can run a current web browser, it should work fine. We recommend updating to the latest browser version for the best experience and security.

Switch devices mid-course? No problem! Start a course on your desktop at work, continue on your tablet at home, and finish on your phone during your commute. Progress is saved automatically and syncs across all devices.

What are your business hours?2025-12-19T19:02:16-05:00

Customer Support & Sales: Monday – Friday: 9:00 AM – 5:00 PM EST (Saturday – Sunday: Closed)

Platform Access: 24/7/365 – Your employees can access courses and complete training anytime, day or night, including weekends and holidays.

Email Support: While our phone lines operate during business hours, you can email us anytime at info@evolveelearning.com. We’ll respond ASAP during our next business day.

After-Hours Support:

  • Email: Send your question anytime – we’ll respond first thing the next business day
  • Emergency Issues: For critical system problems, email info@evolveelearning, and we’ll respond as quickly as possible

Observed Holidays: We’re closed on major U.S. holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. We’ll notify you in advance of any holiday closures.

How do I contact customer support?2025-12-19T18:57:44-05:00

Getting help is simple – we’re just a phone call or email away.

Call Us 📞 866-571-4859 Monday-Friday, 8:00 am – 5:00 pm EST.

When you call, you’ll speak with a real person who knows our platform and can help you immediately. No phone trees, no automated menus – just direct access to someone who wants to solve your problem.

Email Us ✉️ info@evolveelearning.com

Send us your question anytime. We typically respond within the hour during business hours, often much faster. Email is great for:

  • Questions that aren’t urgent
  • Issues that require screenshots or attachments
  • When you prefer written explanations
  • After-hours inquiries (we’ll respond next business day)

What makes our support different:

  • You get real people who care, not a script-reading call center
  • We actually know our product (because we use it every day)
  • We stay with you until your issue is resolved
  • No ticket numbers or case IDs to track
Where is Evolve e-Learning based?2025-12-19T18:51:13-05:00

Evolve e-Learning Solutions is based in Alexandria, VA. However, as an online training provider, we serve organizations throughout the United States and can support clients anywhere with internet access.

Our cloud-based platform means you don’t need to be local to work with us – organizations in all 50 states use our training solutions. Whether you’re in California, New York, Texas, or anywhere in between, you get the same excellent service and support.

Can I see a demo of your training platform before purchasing?2025-12-19T18:49:27-05:00

Absolutely! We want you to feel completely confident in your decision, so we offer two ways to experience our platform:

Option 1: Free Trial (Recommended) The best way to see our platform is to use it yourself. Sign up for a free trial and get:

  • Full access to sample courses from each category
  • Complete administrator dashboard to explore all features
  • Ability to test enrollment, tracking, and reporting
  • No credit card required
  • No obligation to purchase

Option 2: Personalized Demo Prefer a guided walkthrough? Schedule a one-on-one demo with our team. We’ll:

  • Show you the platform based on your specific needs
  • Answer questions about your industry and requirements
  • Demonstrate courses relevant to your organization
  • Discuss pricing and implementation
  • Typically takes 15-20 minutes

What you’ll see in either option: ✓ How easy it is to enroll employees and assign courses ✓ What the employee training experience looks like ✓ Sample courses with our interactive, engaging content ✓ Tracking and reporting capabilities ✓ Certificate generation and management ✓ Mobile access on phones and tablets

Most customers prefer the free trial because they can explore at their own pace and share access with colleagues who’ll be using the system.

Do you work with organizations outside of healthcare?2025-12-19T18:47:16-05:00

Absolutely! While we have deep expertise in healthcare compliance training, we serve organizations across virtually every industry.

Our clients include:

  • Construction & Manufacturing – OSHA safety training, hazard communication, lockout/tagout
  • Hospitality & Food Service – Harassment prevention, food safety, workplace safety
  • Retail – Anti-harassment training, workplace violence prevention, customer service
  • Professional Services – Compliance training, business skills, leadership development
  • Education & Nonprofits – Mandatory compliance training, staff development
  • Property Management – OSHA training, safety protocols, employee compliance
  • Transportation & Logistics – DOT compliance, workplace safety, harassment prevention
  • Government & Municipal Agencies – Required employee training across all topics

What all our clients have in common is the need for reliable, affordable compliance training – regardless of their industry. Whether you need OSHA certification for a construction crew, harassment prevention training for restaurant managers, or business skills development for office staff, we have the courses and expertise to help.

Our platform works the same way for every industry: easy enrollment, flexible training, automatic tracking, and instant certificates. The only thing that changes is which courses your team needs.

What makes Evolve e-Learning different from other training providers?2025-12-19T18:45:10-05:00

While many companies offer online compliance training, Evolve e-Learning stands out in several key ways:

Affordable, Transparent Pricing We believe compliance training shouldn’t break the bank. Our straightforward pricing means no hidden fees, no per-course charges, and no surprises. Small businesses get the same quality training as large enterprises, just scaled to their needs and budget.

Truly Engaging Content Our courses aren’t just slides with a voiceover. We use real-world scenarios, interactive elements, and practical examples that keep employees engaged and help them retain what they learn. Training should be effective, not just a box to check.

Built for Ease of Use Both administrators and employees find our platform intuitive from day one. No lengthy training required, no confusing dashboards – just simple, straightforward access to the courses and reports you need.

Responsive Customer Support When you have a question, you get a real person who actually wants to help – not a chatbot or a ticket system where your issue disappears. We’re here to make your training program successful.

Expertise You Can Trust Our courses are developed by compliance experts who understand both the regulatory requirements and the real-world challenges you face. Content is regularly updated to reflect the latest laws and best practices.

Flexibility Without Compromise Mobile-friendly, self-paced training means your team can complete courses on their schedule, on any device – without sacrificing quality or compliance standards.

The bottom line? We focus on making compliance training simple, affordable, and effective so you can focus on running your business.

What types of organizations use Evolve e-Learning?2025-12-19T18:43:11-05:00

Evolve e-Learning works for organizations of every size:

Small Businesses (1-50 employees) Many of our clients are small businesses that need professional compliance training without enterprise-level costs. Solo practitioners, small medical offices, local restaurants, and independent contractors all use our platform to meet their training obligations affordably.

Mid-Size Companies (50-500 employees) Growing organizations appreciate our scalability and management features. You can easily onboard new employees, manage training across departments, and generate compliance reports for your entire workforce.

Large Enterprises (500+ employees) Large organizations across healthcare systems, retail chains, manufacturing facilities, and corporate environments use Evolve to standardize training across multiple locations while maintaining centralized tracking and reporting.

We serve businesses across virtually every industry – from healthcare and construction to retail, hospitality, professional services, and beyond. If your team needs compliance training, we can help.

What is Evolve e-Learning Solutions?2025-12-19T18:36:51-05:00

Evolve e-Learning Solutions is a leading provider of online compliance training courses designed to help organizations of all sizes meet federal, state, and industry-specific regulatory requirements. Founded to make high-quality compliance training accessible and affordable, we serve thousands of businesses nationwide across healthcare, manufacturing, hospitality, retail, and many other industries.

Our comprehensive course library includes:

  • OSHA safety training and certification courses
  • HIPAA privacy and security training for healthcare organizations
  • Workplace harassment and discrimination prevention training
  • Bloodborne pathogens and infection control training
  • Business skills and professional development courses

What sets us apart is our commitment to making compliance training simple and effective. Our courses are:

  • Accessible anywhere: Train on any device – desktop, tablet, or smartphone
  • Self-paced: Employees complete training on their own schedule, with progress saved automatically
  • Engaging: Interactive content with real-world scenarios, not boring slide presentations
  • Compliant: Courses meet or exceed federal and state requirements
  • Trackable: Easy-to-use dashboard shows completion status, generates reports for audits, and sends automatic reminders

Whether you have 5 employees or 5,000, Evolve e-Learning provides the training solutions you need to keep your workforce compliant, safe, and informed.

What is an LMS?2025-12-19T18:40:07-05:00

An LMS (Learning Management System) is a software application designed to create, deliver, track, and report on educational courses and training programs. It’s a platform for online learning, blended learning, and traditional classroom support.

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