Course Overview

Bad hires cost organizations an average of $15,000 per employee in recruitment, training, and lost productivity. Traditional interview questions like “Where do you see yourself in five years?” rarely predict actual job performance, leaving hiring managers to rely on gut feelings rather than evidence.

The totalView™ Behavioral Based Interviewing Toolkit is a comprehensive six-course bundle that transforms how your team conducts interviews. Behavioral interviewing focuses on past behavior as the best predictor of future performance, giving interviewers a structured framework to ask the right questions, evaluate responses objectively, and make data-driven hiring decisions.

This toolkit takes HR professionals, recruiters, and hiring managers from foundational concepts through advanced techniques—covering everything from crafting effective behavioral questions to navigating legal considerations and blending interview approaches. Learners gain a complete interviewing system they can apply immediately to conduct more professional, consistent, and revealing interviews.

Build a Safer, More Compliant Workplace

What You’ll Learn

Upon completing this course, your employees will be able to:

✓ Understand behavioral interviewing principles and why past behavior predicts future performance better than hypothetical questions

✓ Craft effective behavioral questions using the STAR method (Situation, Task, Action, Result) to elicit detailed responses

✓ Conduct structured interviews with consistent evaluation criteria that reduce bias and improve objectivity

✓ Probe deeper with follow-up questions to get beyond rehearsed answers and surface authentic examples

✓ Evaluate candidate responses systematically using standardized scoring methods and competency frameworks

✓ Navigate legal considerations including prohibited questions and EEOC compliance requirements

✓ Blend behavioral and traditional techniques to create comprehensive interviews tailored to different roles

✓ Document interviews effectively to support hiring decisions and protect against legal challenges

Course Content

This toolkit includes six integrated courses that build interviewing skills progressively:

Course 1: Introduction to Behavioral Interviewing

  • The limitations of traditional interview questions
  • Research supporting behavioral interviewing effectiveness
  • Core principles and philosophy
  • When to use behavioral vs. other interview types
  • Overview of the totalView™ approach

Course 2: Preparing for Behavioral Interviews

  • Job analysis and competency identification
  • Creating competency-based interview guides
  • Developing effective behavioral questions
  • Structuring the interview flow
  • Preparing rating scales and evaluation criteria
  • Time management and interview logistics

Course 3: The STAR Method

  • Understanding Situation, Task, Action, Result framework
  • Teaching candidates to structure responses
  • Recognizing complete vs. incomplete STAR answers
  • Using STAR to probe vague or incomplete responses
  • Adapting STAR for different experience levels
  • Practice exercises with sample responses

Course 4: Conducting the Behavioral Interview

  • Opening the interview professionally
  • Asking behavioral questions effectively
  • Active listening techniques
  • Taking useful notes without distraction
  • Probing and follow-up question strategies
  • Managing difficult candidates and situations
  • Closing the interview and next steps

Course 5: Evaluating Candidate Responses

  • Objective scoring methods and rating scales
  • Identifying red flags and positive indicators
  • Comparing candidates fairly across interviews
  • Avoiding common evaluation biases
  • Documenting rationale for hiring decisions
  • Consensus-building in panel interviews

Course 6: Legal Considerations and Blended Approaches

  • Prohibited questions under EEOC guidelines
  • ADA accommodation requirements during interviews
  • Avoiding questions about protected characteristics
  • Documentation best practices for legal protection
  • Blending behavioral with situational and technical questions
  • Tailoring approaches for different role types
  • Advanced interviewing strategies

On-the-Job Exercise:

  • Practical application project using real or simulated hiring scenarios
  • Opportunity to practice skills with feedback
  • Creates job aids interviewers can reference in future interviews

Who This Course Is For

👥 HR Professionals

Talent acquisition specialists and HR generalists responsible for recruitment and selection

📋 Hiring Managers

Department leaders and supervisors who interview and select team members

🎯 Recruiters

Internal and external recruiters conducting screening and selection interviews

📈 Training & Development Staff

Learning professionals who support hiring managers and build organizational capability

🏢 Executive Leadership

Senior managers who participate in final-round interviews for key positions

Certificate & Compliance

Upon successful completion of all six courses, learners receive an official certificate of completion demonstrating their mastery of behavioral interviewing techniques.

Each course includes knowledge checks and practical exercises to ensure comprehension. The on-the-job exercise provides hands-on application, giving learners confidence to conduct behavioral interviews immediately.

Supports Compliance With:

  • EEOC guidelines for fair and consistent hiring practices
  • ADA requirements for interview accommodations
  • Best practices for legally defensible hiring decisions
  • Documentation standards for selection processes
  • Organizational diversity and inclusion initiatives

Choose How Your Team Learns

🖥️ Use Our LMS

Immediate access with zero setup

  • Fast & Easy Setup

  • Automatic progress tracking and reporting

  • Built-in certificate generation

  • No technical expertise required

  • Automated Course Recertification

📦 Use Your Own LMS

Purchase SCORM files for your system

  • Integrate with your existing platform

  • Maintain centralized training records

  • Compatible with all major LMS platforms

  • Full technical specifications provided

  • Dedicated support included

Why Choose Evolve?

🎯

Expert-Developed Content

Courses feature realistic scenarios, engaging multimedia, and knowledge checks to reinforce learning. Content developed by compliance experts ensures accuracy and relevance.

📱

Accessible Anywhere

Complete training anytime, anywhere on PCs, tablets, or smartphones. Your team can learn at their own pace without disrupting daily operations or scheduling conflicts.

🎬

Engaging & Effective

Scenario-based learning & interactive elements promote retention better than lecture-style courses

📊

Trackable and Reportable

Monitor completion rates, track progress, and generate compliance reports. Maintain detailed records for audits and regulatory requirements.

💰

Transparent Pricing

Simple per-seat pricing with no hidden fees, surprise charges, or mandatory bundles. Volume discounts make compliance training affordable for organizations of any size.

⚡

Easy Implementation

Begin training your team immediately – no lengthy implementation or waiting periods

📈

Scalable Solutions

Whether training 5 employees or 500, our platform scales to meet your organization’s needs. Custom course bundles available to address your specific training requirements and budget.

✓

Consistent Quality Training

Every learner receives the same high-quality, up-to-date content. Standardized training ensures your entire organization maintains consistent compliance knowledge.

💬

Ongoing Support

Dedicated customer support available to assist with questions, technical issues, or training customization needs.

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Build a Safer, More Compliant Workplace

IMPROVE YOUR HIRING OUTCOMES TODAY

Make Better Hiring Decisions With Proven Interview Techniques

Stop relying on gut feelings and hypothetical questions. Give your hiring team a structured, evidence-based approach that identifies the candidates most likely to succeed in your organization.

Trusted by HR departments, recruiting teams, and hiring managers across healthcare, corporate, and nonprofit sectors