Course Overview

America’s healthcare system serves an increasingly diverse population representing hundreds of cultures, languages, religions, and customs. Yet cultural differences contribute to significant disparities in healthcare access, quality of care, and health outcomes. Patients from diverse backgrounds experience higher rates of misdiagnosis, medical errors, and preventable deaths compared to those who share cultural backgrounds with their providers.

Cultural competency isn’t just about being respectful—it’s a critical clinical skill that directly impacts patient safety, diagnostic accuracy, treatment adherence, and health outcomes. When healthcare workers understand how culture shapes health beliefs, communication styles, and care-seeking behaviors, they provide more effective, patient-centered care that improves both individual and population health.

This course provides healthcare professionals with foundational knowledge and practical strategies for delivering culturally competent care. Employees learn to recognize their own biases and assumptions, understand the CLAS (Culturally and Linguistically Appropriate Services) standards, work effectively with interpreters, and place patients’ cultural needs at the center of care delivery.

Build a Safer, More Compliant Workplace

What You’ll Learn

Upon completing this course, your employees will be able to:

✓ Define cultural competency and explain its importance in reducing health disparities and improving patient outcomes

✓ Assess where you and your organization fall on the cultural competency continuum from cultural destructiveness to cultural proficiency

✓ Recognize how bias, assumptions, and stereotypes affect healthcare delivery and patient interactions, even when unintentional

✓ Understand CLAS standards established by the U.S. Department of Health and Human Services for culturally appropriate care

✓ Work effectively with interpreters including when to use them, best practices for three-way communication, and common pitfalls to avoid

✓ Apply patient-centered care principles that respect cultural preferences, health beliefs, and communication styles while maintaining clinical standards

Course Content

Lesson 1: Introduction and Objectives

Overview of cultural diversity in U.S. healthcare, impact of cultural differences on health outcomes, and the business case for cultural competency

Lesson 2: Culture and Cultural Competence

Definition of culture beyond race and ethnicity, components of cultural identity, cultural humility vs. cultural competence, and recognizing unconscious bias

Lesson 3: CLAS Standards and Definitions

National CLAS Standards framework, organizational governance requirements, communication and language assistance services, and engagement in quality improvement

Lesson 4: Working with Interpreters

When to use professional interpreters vs. bilingual staff, why family members shouldn’t interpret, three-way communication techniques, and maintaining patient-provider relationship

Lesson 5: Cultural Competence Continuum

Six stages from cultural destructiveness to cultural proficiency, self-assessment of current competency level, and strategies for moving toward proficiency

Lesson 6: Patient-Centered Care

Eliciting patient preferences and health beliefs, negotiating treatment plans that respect cultural values, addressing cultural factors in diagnosis and treatment, and documenting cultural considerations

Who This Course Is For

👨‍⚕️ Clinical Healthcare Providers

Physicians, nurse practitioners, physician assistants, and nurses providing direct patient care

🏥 Patient Services Staff

Registration, scheduling, and patient intake personnel who are first points of contact

💊 Allied Health Professionals

Pharmacists, respiratory therapists, physical therapists, and other clinical support staff

🩺 Social Workers & Case Managers

Staff who coordinate care, navigate systems, and address social determinants of health

👔 Healthcare Administrators

Leaders responsible for policies, procedures, and organizational culture around patient care

🎓 Healthcare Educators & Quality Staff

Training and quality improvement professionals advancing cultural competency initiatives

Certificate & Compliance

Upon successful completion, learners receive an official certificate of completion documenting their cultural competency training for continuing education records and organizational compliance requirements.

The course includes assessments that verify understanding of cultural competency principles, CLAS standards, and patient-centered care approaches. Certificates are generated immediately and can be downloaded or printed for employee files.

Supports Compliance With:

  • Joint Commission cultural competency standards
  • National CLAS Standards from HHS Office of Minority Health
  • CMS Conditions of Participation patient rights requirements
  • State licensure continuing education requirements (where applicable)
  • Healthcare organization diversity and inclusion initiatives
  • Meaningful Use and patient engagement requirements

Choose How Your Team Learns

🖥️ Use Our LMS

Immediate access with zero setup

  • Fast & Easy Setup

  • Automatic progress tracking and reporting

  • Built-in certificate generation

  • No technical expertise required

  • Automated Course Recertification

📦 Use Your Own LMS

Purchase SCORM files for your system

  • Integrate with your existing platform

  • Maintain centralized training records

  • Compatible with all major LMS platforms

  • Full technical specifications provided

  • Dedicated support included

Why Choose Evolve?

🎯

Expert-Developed Content

Courses feature realistic scenarios, engaging multimedia, and knowledge checks to reinforce learning. Content developed by compliance experts ensures accuracy and relevance.

📱

Accessible Anywhere

Complete training anytime, anywhere on PCs, tablets, or smartphones. Your team can learn at their own pace without disrupting daily operations or scheduling conflicts.

🎬

Engaging & Effective

Scenario-based learning & interactive elements promote retention better than lecture-style courses

📊

Trackable and Reportable

Monitor completion rates, track progress, and generate compliance reports. Maintain detailed records for audits and regulatory requirements.

💰

Transparent Pricing

Simple per-seat pricing with no hidden fees, surprise charges, or mandatory bundles. Volume discounts make compliance training affordable for organizations of any size.

⚡

Easy Implementation

Begin training your team immediately – no lengthy implementation or waiting periods

📈

Scalable Solutions

Whether training 5 employees or 500, our platform scales to meet your organization’s needs. Custom course bundles available to address your specific training requirements and budget.

✓

Consistent Quality Training

Every learner receives the same high-quality, up-to-date content. Standardized training ensures your entire organization maintains consistent compliance knowledge.

💬

Ongoing Support

Dedicated customer support available to assist with questions, technical issues, or training customization needs.

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IMPROVE PATIENT CARE TODAY

Deliver More Effective, Equitable Healthcare Through Cultural Competency

Health disparities persist when healthcare systems and providers don’t account for cultural differences. Give your team the knowledge and skills to provide truly patient-centered care that respects diversity and improves outcomes.

Trusted by hospitals, clinics, community health centers, and healthcare systems committed to reducing disparities