FAQs

/FAQs
FAQs 2019-02-12T21:24:20+00:00
Support Contact Information 2018-11-23T07:26:36+00:00

Our support team can be reached at [email protected] or by phone at (866) 571-4859 #2. Our support team only provides support to designated customer training administrators, not to individual learners.

Support Hours 2018-11-23T07:25:43+00:00

Our support hours are M-F 8:30AM – 6:00PM except on some nationally recognized holidays.

Why doesn’t my course open? 2019-01-16T22:31:28+00:00

The courses open in a separate window so learners must ensure that popup blockers are turned off in their browser or the course will not display.

Course Bookmarks 2018-11-23T07:27:18+00:00

If a course is started and you need to go for a phone call, etc you can exit the course, and it will “bookmark” the page you were reading/listening to till the course is started again.

Course Features 2018-11-23T07:27:08+00:00

All of the courses we deliver are SCORM 1.2 conformant. The HIPAA, Medicare and all OSHA and EEO courses contain an end of course assessment which must be completed with a minimum passing score of 80% to achieve a completed passed status. The course also include audio narration, exercises and provide bookmarking.

Microsoft Technologies 2018-11-23T07:25:21+00:00

The LMS runs under asp.net and is highly configurable.

Creating a new report 2018-11-23T07:25:10+00:00

The ability to create a new report is determined by the permissions assigned to the user’s security role. In typical configurations only users with the security role of Administrator and eLearning Administrator have the permissions to create a report. Users with other security roles may be granted permission to view existing reports.

Registering users for training with registration keys 2019-03-28T20:06:41+00:00

Our online store is integrated with our learning management system so you can begin training with your purchased courses in a matter of minutes.

The system generates registration keys for purchases allowing for self-registration into the training courses. This convenient method allows you to purchase courses for multiple learners and then distribute the registration key(s) to the learners so they can register themselves in the LMS, enter the registration codes of the purchased course(s) and begin training immediately.

You will receive an order confirmation email after you complete your purchase with your registration keys. The email also includes the following simple steps for entering registration key(s). Be sure to check your spam filter if you do not receive the email in your inbox.

Navigate to the ECOM training portal at https://evolvelms.com/lms/ecom/default.aspx

  1. Click the “Register” button.

2. Create a username, Enter First Name, Last Name, Email, Password, Confirm.

3. Check the “Registration Key”

4. Paste or enter the Registration Key (if you have more than one key, select the + sign to add more.

5.  Click the “Register and Sign In Now” button.  The user is now registered for the licensed training.

6. All users will receive an automated email notification with their username, password, link to the training site and instructions on starting their training.

Configuring the LMS 2018-11-23T07:25:00+00:00

The LMS is very configurable to allow customers to tailor the functionality to fit their training requirements. Authorized administrators are able to add or delete LMS functionality by using the Content Manager. They can also change the menu structure and the functionality that displays on new or existing pages.

How does setup work? 2018-11-23T07:24:50+00:00

Setup is a quick and easy process since we do the work for you. We’ll setup your portal, putting in branding information, setup your departmental structure and more so you can begin training without having to learn a new software system.

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