Performance Management and Development Course Overview
According to a recent study published by SHRM, 9 out of 10 line managers report that they do not like preparing for and delivering the annual performance review. Nine out of ten HR managers report that they cannot rely on the data in annual performance reviews. And most employees agree they would rather go to the dentist than go through a performance review! This disconnect reveals a fundamental problem with traditional performance management approaches.
This comprehensive e-learning toolkit solves the most common performance management, performance review, and development challenges by transforming once-per-year discussions into ongoing conversations. Rather than dreaded annual events focused on past performance, this approach creates valuable continuous development discussions that drive employee motivation, growth, and organizational results. Through eight focused courses, managers learn to shift their mindset from performance evaluation to performance development, preparing for and conducting effective conversations with all types of performers including star employees, struggling performers, remote workers, and new supervisors.
Performance Management and Development Course Content
Course 1: An Introduction to Performance Development
Shifting from traditional review mindset to development mindset, viewing performance improvement as continual and ongoing process, moving beyond once-per-year events, creating informal and frequent conversations, mindset required for successful performance development
Course 2: The Performance Development Mindset
Differentiating performance development from performance reviews, focusing on developing employees vs. reviewing past performance, leadership role in performance development, building skills and confidence for effective conversations, achieving individual and organizational goals through development
Course 3: Getting Ready for Performance Development Conversations
Preparing for scheduled formal conversations, distinguishing ongoing informal vs. formal discussions, gathering performance data and examples, reviewing goals and objectives, planning conversation structure, preparation tools and techniques for successful discussions
Course 4: Conducting Performance Development Conversations
Conducting effective formal and informal performance conversations, creating development-focused dialogue, active listening techniques, asking powerful questions, setting development goals, action planning for growth, following up on development commitments
Course 5: Performance Development for Star Performers
Recognizing star performer characteristics (high performance, passion, continuous improvement), maintaining star performer engagement, providing appropriate challenges, preventing burnout, career development for top talent, retaining high performers through development
Course 6: Performance Development for Struggling Performers
Identifying underperformance early, understanding root causes of performance issues, addressing performance gaps constructively, creating performance improvement plans, providing support and resources, monitoring improvement progress, making necessary adjustments
Course 7: Performance Development for Remote Employees
Unique challenges of virtual performance conversations, maintaining leadership effectiveness remotely, using technology for performance discussions, building relationships across distance, documenting virtual conversations, ensuring remote employees receive equal development opportunities
Course 8: A New Supervisor’s First Performance Development Conversation
Overcoming first-time performance conversation anxiety, preparing thoroughly for first review, defining supervisory approach to performance, conducting positive first conversations, building foundation for ongoing development relationship, learning from first experience
