Cultural Competency in Healthcare

Cultural Competency in Healthcare

The United States has long been a melting pot of cultures and continues to see an ever-growing number of people from different backgrounds, ethnicities, languages, and customs make America home.   This diversity of people demands that healthcare workers ensure their own cultural competency as these cultural differences have led to differences in the quality of and access to healthcare services.

In the healthcare field, understanding and appreciating these differences changes the way care is delivered. Delivering care in a culturally competent way means greater organizational compliance with healthcare standards but more importantly, a better understanding of a patient’s concerns and needs.  This means better patient care, more accurate diagnoses, reduced errors, healthier patients, and fewer deaths among diverse patients.

This course provides an introduction to cultural competency by providing an understanding of CLAS standards, working with interpreters, patient centered care and how you can begin your own individual road to cultural competency.

It’s just one of the many beneficial HR & EEO Compliance Training Solutions we offer.

Course Objectives

At the end of this course you will be able to:

• Define cultural competency.
• Examine and understand where you and your organization fall on the cultural competency continuum.
• Review the effects of bias, assumptions and stereotypes on health and human service delivery.
• Demonstrate the need for cultural competency in the health and human service setting.
• Describe the impact of culture on accessing and delivering health and human services.
• Review strategies for enhancing cultural competence.

Course Lessons

1. Introduction and Objectives
2. Culture and Cultural Competence
3. CLAS Standards and Definitions
4. Working with Interpreters
5. Cultural Competence Continuum
6. Patient Centered Care

Volume Discounts & Course Delivery

Ready to give your staff the knowledge and skills to promote a safe work environment and to protect themselves and your organization against workplace hazards and injuries?  Large organizations receive volume discounts on this course or can select a course bundle for even greater savings!   Contact us today to create your own custom course bundle!   You can deliver our courses on your current LMS or Evolve’s hosted LMS for fast implementation.